I had a negative encounter with an Aficionado, what shall I do and how do I report the Aficionado?

We're truly sorry to hear that your experience didn’t go as expected. Your safety, comfort, and trust are our top priorities at Questionpoint.

All Aficionados are required to comply with our Terms and Conditions which require appropriate behaviour during video chat sessions, and we take any breaches very seriously. If you felt uncomfortable, disrespected, or encountered any unprofessional behaviour during your session, please report the incident to us immediately. You can do this by contacting us at www.questionpoint.co.uk/contact-us and selecting "Report a violation or file a complaint".

Once we receive your report, we’ll review it and respond as soon as possible, either with a resolution or to request further details to determine the appropriate action. We may take actions such as issuing warnings, suspending accounts, or permanently removing an Aficionado from the platform, depending on the nature of the violation.

Please don’t hesitate to reach out — we’re here to make sure your experience with Questionpoint is safe, respectful, and valuable.

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Disclaimer

Aficionados join Questionpoint in their own capacity and do not represent any institutions with which they may be affiliated. While Questionpoint facilitates the onboarding of each Aficionado, it does not endorse, guarantee or take responsibility for the experience, content and outcome of any session, including but not limited to the acceptance into any institution, gaining any employment or achieving any other benefit. Questionpoint disclaims any liability for any advice, opinions or actions of any users of the Questionpoint website.

The advice or information provided by Aficionados does not constitute formal professional advice, including but not limited to legal, medical, financial, or any other professional advice. Aficionados share their personal experiences and insights on a non-reliance basis, solely for informational purposes. Questionpoint expressly disclaims any and all liability arising from any reliance placed on the information provided by its users. For further details, please refer to our Terms and Conditions and Policies.