My session has been cancelled, what shall I do?

We're sorry to hear your session has been cancelled. The following will apply to you depending on your role:

  • - If you are an Aficionado, your time slot will automatically reopen and become available for booking by others.
  • - If you are a Next Gen, the Aficionado Rate you paid for the video chat session booking will be credited to your Questionpoint Wallet and you may proceed with booking another video chat session.

You may also refer to our Terms and Conditions for further information at www.questionpoint.co.uk/terms-and-conditions.

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Disclaimer

Aficionados join Questionpoint in their own capacity and do not represent any institutions with which they may be affiliated. While Questionpoint facilitates the onboarding of each Aficionado, it does not endorse, guarantee or take responsibility for the experience, content and outcome of any session, including but not limited to the acceptance into any institution, gaining any employment or achieving any other benefit. Questionpoint disclaims any liability for any advice, opinions or actions of any users of the Questionpoint website.

The advice or information provided by Aficionados does not constitute formal professional advice, including but not limited to legal, medical, financial, or any other professional advice. Aficionados share their personal experiences and insights on a non-reliance basis, solely for informational purposes. Questionpoint expressly disclaims any and all liability arising from any reliance placed on the information provided by its users. For further details, please refer to our Terms and Conditions and Policies.