What happens if I experience a technical issue?

If you're facing technical issues with using the Questionpoint website — such as trouble navigating the platform, booking a session, or using your profile — please take a screenshot of the issue and reach out to us at www.questionpoint.co.uk/contact-us. Our team will do its best to resolve it as soon as possible.

If a technical issue arises during a video chat session, please take reasonable steps to resolve the issue, which may include:

  • - leaving and rejoining the session
  • - restarting your internet connection or switching to a different network
  • - trying a different web browser
  • - restarting your device or using an alternative device
  • - checking VPN or firewall settings
  • - making sure your browser has camera and microphone access enabled

If the issue remains, please notify Questionpoint immediately. If, following investigation, Questionpoint determines in its sole discretion that a technical issue was caused by a failure of Questionpoint, it may, at its sole discretion, determine the appropriate remedy, which may include issuing a refund to the Next Gen for the Aficionado Rate and/or the Platform Fee in the form of Questionpoint Credit.

Please review our Terms and Conditions for more details.

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Disclaimer

Aficionados join Questionpoint in their own capacity and do not represent any institutions with which they may be affiliated. While Questionpoint facilitates the onboarding of each Aficionado, it does not endorse, guarantee or take responsibility for the experience, content and outcome of any session, including but not limited to the acceptance into any institution, gaining any employment or achieving any other benefit. Questionpoint disclaims any liability for any advice, opinions or actions of any users of the Questionpoint website.

The advice or information provided by Aficionados does not constitute formal professional advice, including but not limited to legal, medical, financial, or any other professional advice. Aficionados share their personal experiences and insights on a non-reliance basis, solely for informational purposes. Questionpoint expressly disclaims any and all liability arising from any reliance placed on the information provided by its users. For further details, please refer to our Terms and Conditions and Policies.