What if an attendee does not show up to a session?

We understand that things come up — here’s how we handle missed sessions on Questionpoint, whether you're a Next Gen or an Aficionado.

If you joined the session, you must wait a third of the scheduled session's duration for the other party to join (e.g., 20 minutes for 1hr sessions, 5 minutes for 15-minute sessions). If they don’t show up within that window, please take a screenshot or make a brief note to document the non-attendance and report it by contacting us at www.questionpoint.co.uk/contact-us. Following which:

  • - If the Next Gen failed to join, the Aficionado will still be paid the full Aficionado Rate as if the session went ahead.
  • - If the Aficionado failed to join, the Next Gen will receive a refund of the Aficionado Rate, credited to their Questionpoint Wallet and the Aficionado will be charged a Cancellation Fee.

We remind all Users of this policy in the booking confirmation email, so be sure to check your inbox after scheduling a session.

You may also refer to our Terms and Conditions for further information at www.questionpoint.co.uk/terms-and-conditions.

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Disclaimer

Aficionados join Questionpoint in their own capacity and do not represent any institutions with which they may be affiliated. While Questionpoint facilitates the onboarding of each Aficionado, it does not endorse, guarantee or take responsibility for the experience, content and outcome of any session, including but not limited to the acceptance into any institution, gaining any employment or achieving any other benefit. Questionpoint disclaims any liability for any advice, opinions or actions of any users of the Questionpoint website.

The advice or information provided by Aficionados does not constitute formal professional advice, including but not limited to legal, medical, financial, or any other professional advice. Aficionados share their personal experiences and insights on a non-reliance basis, solely for informational purposes. Questionpoint expressly disclaims any and all liability arising from any reliance placed on the information provided by its users. For further details, please refer to our Terms and Conditions and Policies.