What should I do if a Next Gen asks questions outside my expertise or has unrealistic expectations?
While you may not be an expert in all topics raised during a video chat session, your insight may still be helpful. Be honest and polite with the Next Gen — explain that the question falls outside your direct expertise or that their expectations may be unrealistic, while remaining encouraging and respectful.
Have a go at answering the question and make clear that your response is based on your personal perspective or limited experience. Avoid guessing or providing information you’re unsure about — the goal is to guide, not mislead. Where appropriate, suggest where the Next Gen might find more reliable or specialised support — whether that’s through additional reading, university contacts, or booking another Aficionado with relevant expertise.
Your honesty builds trust — and even helping someone ask better questions or identify where to go next can be incredibly valuable.
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